Shipping

POSTAGE AND DELIVERY

We recommend either a work address or PO BOX for prompt delivery.

FREE EXPRESS NEXT DAY DELIVERY WITHIN AUSTRALIA VIA AUSTRALIA POST (Australian Metropolitan excluding Perth & Darwin).

On despatch of any item (both domestic and international) youwill receive an automated email alert generated by Australia Post advising that their parcel has been scanned into the postal system and is in transit. Please note that sometimes these alerts can end up in the Junk Mail folder. If you do not receive this alert please check the Junk Mail.

  • Orders placed before 2pm (Australian Eastern Daylight Savings Time) on any business day will qualify for next day business day delivery.
  • Orders placed prior to 2pm Friday will be delivered the following Monday.
  • Orders placed after 2pm Friday will be despatched the following Monday.
  • Orders placed on weekends and public holidays will be dispatched on the next available business day.
  • Goods will be delivered on business days; PLEASE NOTE: no deliveries are made on weekends or public holidays.
  • We do not provide 'return labels'. Customers must return their items for an exchange or credit note at their own expense.
  • Next day delivery is available to customers located in Australian CBD, metro and major regional areas (but excluding Perth metro and all of Darwin)
  • Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.
  • Goods will be delivered by Australia Post and a signature is required upon delivery. If no signature is obtained at the time of delivery, a note will be left at your premises and goods will be delivered to your local post office for collection.
  • Goods may not be delivered next day due to circumstances (such as adverse weather, strikes, natural disasters, system failures ie internet or postal service etc) beyond the control of Giselle & Sophia or Australia Post. 

 

INTERNATIONAL SHIPPING

NEW ZEALAND

Express Shipping $15 AUD (2-4 business days).

Goods are delivered on business days; no deliveries will be made on weekends or public holidays.

 

REST OF THE WORLD

Express Courier International, Flat Rate $30 Delivery is via Australia Post to the destination country and the postal carrier of the destination country ie USPS, Royal Mail, Parcel Force, Deutsche Post, etc

We ship to the following international countries:

USA, United Kingdom, Canada, China, Fiji, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, New Caledonia, Norway, Papua New Guinea, Phillipines, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Vietnam.

All prices are in Australian dollars.

CUSTOMS CHARGES: The prices within the online store DO NOT include relevant overseas duties and other customs charges that might be incurred .These costs are imposed by your local customs office and are outside of our control.Please ensure that you are familiar with your country's customs charges and levies prior to placing an order.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

We do not provide 'return labels'. Customers must return their items for refund or exchange at their own expense.

Customers are provided with tracking email alerts on despatch of their order and are responsible for tracking their items. Giselle & Sophia is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

Shipping charges are non-refundable.

IMPORTANT INFORMATION We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, adverse weather, power outages, loss of internet services, etc.).

All colors of products are reproduced as accurately as possible, however a slight variation may occur in color and size specifications. Colors may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

WE RESERVE THE RIGHT:

To cancel any order, at which time we will immediately notify this action by e-mail, using the details provided. We will refund all monies paid using the original method received.